MTN Paarl Mall and repair centre No Service
<p>Nearly 6 weeks ago I handed in my phone at Mtn Paarl Mall for repairs</p> <p>sadly to say I'm still waiting on my phone or an answer from them </p> <p>It is unacceptable the phone is 8 mnths old </p> <p>And after 4 emails and numerous phone calls no one can give me a possitive answer </p> <p> </p> <p>Mtn are pathetic an no customer services</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike