MTN owes me R1246 and i want to use it

Hi Alice,<br> <br> Thank you for your response.<br> i think my story was not complete because of character limitations. i still paid my bill with Promo service being charged on my monthly bill for the particular number, until they did an upgrade. so my R1246 was never used to cancell the promo service fee, MTN still charged me for it on a monthly basis.<br> <br> My R1246 is still with MTN and i would like to utilise it because i was told by one of your consultants that even if i close the contracts i will never get refunded. So i would like for MTN to use my credit for the next 5x R219 (March to July 2016) subscriptions plus 1xR151 (August 2016) and I will pay the difference of. <br> <br> i tried calling customer care after your response but no luck. Hope we can fix this as soon as possible.<br> i do have print outs of bills since i paid the R1246 that shows that i still paid R89 Promo service fee even after the deposit and request was made.<br> <br> thanking you in avance.<br> British