SK
Sabrina K

1 reviews | Active since Dec 2012

26 Jun 2015, 13:24

MTN owes me money STILL

This isnt my first time writing about MTN because the service obviously never improves. This time it is because i am with MTN insurance and i recently had my screen repaired at iFix and was told by MTN before doing this to send in my invoice to MTN as soon as i have it and it will be paid within 3 days. It has been over a month now and i have still not been paid and it is not a small amount of money (R2799) I have emailed again 4 times and was responded to once and asked for my previous refernce number from the first time i sent it which i rep**** with but have not heard back and no money has been paid. Come on MTN, get your act together! So many people have left MTN to go to vodacom they even crashed the network! <br> My reference number is #***1<br> <br> On another note MTN signal constantly drops now when on a call and i have seen numerous people complaining about this. This needs to be fixed. 4 out of 5 people in my family have moved from MTN in the last month because of this appalling service

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jul 2015, 11:25
Official
Hello SabrinaK,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

This has been escalated to our insurance team for resolution you will be contacted with feedback.

Please bear with us as we are experiencing some disruptions in certain areas including the network coverage, however the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Thank you
Wenzile Masina
REQ:***