dS
duncan S
1 reviews | Active since Sept 2009
25 Feb 2016, 12:35
MTN owes me money for data not provided.
Since my upgrade last year, I haven't received any of my monthly 2GB data. When I called the call centre they then logged a USD (i.e. Ticket) for the data and a refund. I got the data but my account was not credited with the amount that they charged me since last year. I then called and logged another USD for the billing to be resolved but it has not been done thus far.<br> <br> This has to be a breach of the contract. My next emails will go to relevant execs as I previously worked there and this is the only way to get a quick response.<br>
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MTN South Africa's replyOfficial
26 Feb 2016, 22:00Hello sawrydb,
We are truly sorry for any inconvenience caused.
We can confirm that is an issue on the network with the 2GB data bundle provisioning somehow not being provisioned every month and you only receiving the Night Express 2GB data bundle.
We've logged an internal query for the matter to be resolved on the network. The reference number for the request logged is REQ:***. Once the request has been resolved will we be able to credit your account accordingly for the data bundles not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that is an issue on the network with the 2GB data bundle provisioning somehow not being provisioned every month and you only receiving the Night Express 2GB data bundle.
We've logged an internal query for the matter to be resolved on the network. The reference number for the request logged is REQ:***. Once the request has been resolved will we be able to credit your account accordingly for the data bundles not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Feb 2016, 22:00
Official
Hello sawrydb,
We are truly sorry for any inconvenience caused.
We can confirm that is an issue on the network with the 2GB data bundle provisioning somehow not being provisioned every month and you only receiving the Night Express 2GB data bundle.
We've logged an internal query for the matter to be resolved on the network. The reference number for the request logged is REQ:***. Once the request has been resolved will we be able to credit your account accordingly for the data bundles not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that is an issue on the network with the 2GB data bundle provisioning somehow not being provisioned every month and you only receiving the Night Express 2GB data bundle.
We've logged an internal query for the matter to be resolved on the network. The reference number for the request logged is REQ:***. Once the request has been resolved will we be able to credit your account accordingly for the data bundles not received.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***