VB
Vicky B
1 reviews | Active since Nov 2015
30 Nov 2015, 09:39
MTN owe us over R6000.00 in billing errors!
We renewed 2 of our MTN cellphone contracts directly with the MTN branch in Vincent Park Centre (East London) as Nashua Mobile that we used to deal with have closed down. We purchased 1GB recurring data for both accounts/numbers (as we did with our previous phones/contracts with MTN/Nashua Mobile) but the data itself was never \loaded"although we have been paying for the 1GB data every month since inception. After numerous emails & visits to the branch and promises to fix the billing errors and refund us for the mistakes"
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MTN South Africa's replyOfficial
01 Dec 2015, 11:43Hello Mrs.Betta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 2947.50 (R 2 686.10 + R 261.40) was passed on your account on 2015-10-26 which then reduced the balance due for 2015-11-30 from R 3573.85 to R 626.35.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 2947.50 (R 2 686.10 + R 261.40) was passed on your account on 2015-10-26 which then reduced the balance due for 2015-11-30 from R 3573.85 to R 626.35.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply01 Dec 2015, 11:43
Official
Hello Mrs.Betta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 2947.50 (R 2 686.10 + R 261.40) was passed on your account on 2015-10-26 which then reduced the balance due for 2015-11-30 from R 3573.85 to R 626.35.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 2947.50 (R 2 686.10 + R 261.40) was passed on your account on 2015-10-26 which then reduced the balance due for 2015-11-30 from R 3573.85 to R 626.35.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***