MTN overcharging non upgrade customer

I have 2 contracts with Mtn . And I pay R100 for Both . I have been calling every month since last year that they are over charging me.

They always cancel suspend my line . And last week spoke to a young man in the retention’s center by the name Kwanele. And he asdvised that I had supcriptions.

And I advised him that it’s imposible as I call in every month to complain about over charges that I do not know about and every month I would cancel and the agent would always confirm that my account is now without “ supcriptions.”

And so I told him to go check again, and he said “ oh no ma’am it seems it’s not a supcription but a whatsapp bundle. “???? funny you should mention that I do t know what that is and I haven’t had the app for close to 2 months.

I told him to go back and check and he came back to say “ ma”am indeed it does look like we have been over charging you by R98 since March.

And it’s actually not from March but since last year. Now he advised that the credit will be passed into my account.

I have. It reacueved anything as yet!!!!!!!!!

Instead a threat to suspend my LINE!!!!! AGAIN WHEN THY OWE ME MONEY AND BEEN *****ING MONEY FROM ME!!!!

I have warned them that it will come to this and no they just keep overcharging me!!!!!bb