MTN Overcharging my account
<p>My account has now been overcharged for the past few months.</p> <p>I should be on a 24 month contract, but MTN has now decided to change the terms and charge me an additional amount for my handset (even though this is included in my monthly package fee).</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of relevant division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Hi, thanks for the reply here on hellopeter.
MTN has rep**** to my query via email, however they just say that I simply have to pay the addotional fee. They however are unable to proof WHY I should pay such fee. I would appreciate if someone could take ownership and actually explain the matter to me telephonically as it seems that MTN can't even read/understand their own contracts...
Hi, thanks for the reply here on hellopeter.
MTN has rep**** to my query via email, however they just say that I simply have to pay the addotional fee. They however are unable to proof WHY I should pay such fee. I would appreciate if someone could take ownership and actually explain the matter to me telephonically as it seems that MTN can't even read/understand their own contracts...