EG
Elizabeth G
1 reviews | Active since Jul 2015
15 Jul 2015, 12:01
MTN OVERCHARGING ME AND NOT REPLYING TO MY QUERIES
MTN are repeatedly charging me for SWITCHED PACKET DATA CALLS. I have no idea what this is. This is the third month and they do not answer EMAILS or return calls. I am now paying R700 more on my contract and I have no idea what to do now because they debit my account each month. This has been ongoing since the 1st of May 2015.
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MTN South Africa's replyOfficial
22 Jul 2015, 14:41Hello lizbiz.edg@,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
The packet switched data call charges are for Internet usage over and above your 500MB data bundle allocation however a limit has beeen set on your line which will allow you to load airtime or an additional data bundle if the one allocated has been depleted. The limit can be increased or modified by dialling *141#.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
The packet switched data call charges are for Internet usage over and above your 500MB data bundle allocation however a limit has beeen set on your line which will allow you to load airtime or an additional data bundle if the one allocated has been depleted. The limit can be increased or modified by dialling *141#.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply22 Jul 2015, 14:41
Official
Hello lizbiz.edg@,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
The packet switched data call charges are for Internet usage over and above your 500MB data bundle allocation however a limit has beeen set on your line which will allow you to load airtime or an additional data bundle if the one allocated has been depleted. The limit can be increased or modified by dialling *141#.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
The packet switched data call charges are for Internet usage over and above your 500MB data bundle allocation however a limit has beeen set on your line which will allow you to load airtime or an additional data bundle if the one allocated has been depleted. The limit can be increased or modified by dialling *141#.
Regards,
Nomonde.
REQ:***