PH
Peter H

1 reviews | Active since Feb 2012

02 Apr 2015, 10:15

MTN overcharging for agreed contract

MTN subscriber through Nashua Mobile and migrated to MTN Direct when they closed. My contract with Nasua expired Dec. 2014. I contacted MTN to be changed to prepaid and was told that I had to take a contract and a new phone. I did not require a new phone so requested only the new contract at R 39 monthly IN TOTAL. It was called something like \my choice"or similar - the most basic contract possible. It was to be set up with a zero usage limit.<br> Jan.& Feb 2015 account was R 90.18 and was Feb. R 90.18. I queried and was told that this was still the Nashua contract (expired Dec.). I again requested the new contract and it was confirmed that this was in process and that I would be sent a sim card which I wouid have to accept even though I could continue using the old one in my existing phone. Mar acxcount was R 160.86. Queried and told that there were once off upgrade charges. Now I see April account to be charged is R 149.67!!!!<br> I am a pensioner and specifically requested the cheapest"

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 10:40
Official
Hello Peter1949,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records your contract is on a R 44.69 a month with a zero usage limit.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
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