MTN overcharging breaching contract agreement, which is ***** and theft & closing tickets logged without completing the task and rectification

Dear MTN Team,

Breach of contract by failing to email me my month invoices (when I signed up for my contact) Breach of contract by blatantly refusing to email me my invoices upon numerous requests. Breach of contract by debiting more than the greed amount.

On the phone your agents can attest and confrim that I have a cap on my contract to not exceed the amount I am paying on my contract. MTN sold me a contract at an agreed price but is now debiting way more than agreed amount that is by definition theft and ***** and I am being denied a refund from august 2023 to date. The fact that MTN cannot provide invoices shows that there is something to hide like theft and ***** and failure to send invoices as previously requested on several occasion and over a number of years shows that there is no accountability care and MTN keep *****ing from customers.

You have been over billing from 2019 again in 2020 you have over billed and blamed it on wasps I am sick of it MTN not taking responsibility. I will hold you accountable but this is not okay! To whom it may concern.

Kindly note MTN has been overcharging me for over a year, refusing to provide me with my invoices, it has been over 24 hours. the lack of transparency in billing is diabolical and the fact that they simply will not refund me claiming I opted in is Ludacris they obviously have something to hide, I never opted into their wasp networks in fact I told them the wasps and over charging is not new this is an ongoing issue with the network provider. I am being told my refund is not approved because I subscribed after explicitly explaining SEVERAL times I did not subscribe or opt in and they should unsubscribe me.

WASPS are linked to network operators being MTN I am not liable or participating in how you **** the public this is not a first. (wasps) is not a client's issue. and it's been left unresolved instead I am constantly having to follow up and check that my queries are taken seriously and being treated like I am crazy for calling so much.

I have been an MTN client for years and I know this has happened in 2019 202 and 2022 and again now please see here: https://www.biznews.com/tech/2022/08/31/mtn-silent-network-***** https://www.timeslive.co.za/news/consumer-live/2019-12-13-double-billing-whammy-for-some-mtn-contract-subscribers/

Sabelo Ntuli from MTN says I subscribed and I never did that is false and incorrect!

I will take this to the ombudsman because I am being blatantly ignored and it's wrong. I did not opt in or subscribe I did not received my invoices there is no accountability or response

Follow up action items for MTN is as follows: lease note the action ITEMS below for MTN Team: -Requesting a refund from all content event billings made from the start of the contract to date Please unsubscribe me from all Content events I have never opted in. -Requesting all Invoices from start of contract ( only received invoices from 2022 for Huawei P30 lite ) 24 hours has passed @Eunice Modise -Requesting for a recent debit order of R964.72 to be rectified and refunded to my bank account.

I have on a number of occasions stated I will not dial *155# to unsubscribe because I never opted in and I will not implicate myself into something I never subscribed to opted into. You have this information I emailed to you on several occasions I did not opt in and the back and forth is ridiculous because I never opted in so a refund is due because this is Theft MTN. No other service provider *****s from customers and or lacks the ability to take ownership, this is *****ulent activities and I have said time and time again that this is not right I did not opt in hence I said I need you to opt me out I never subscribed, RECTIFY THIS MESS PLEASE!

These are the recent tickets I have logged from just the past week and the fact that the call centre and MTN have failed for over a year to send me invoices is a breach of contract. I was told to wait 24 hours sits been over a week still no invoices no refund (I requested this and opted to do it via email because this has been ongoing for over a year and only this week they took my email address.

when I signed the contract I asked for my invoices to be emailed to me this has never happened Right now they giving me invoices from my 2022 contract not from 2023 which is a different phone altogether an would show that they have been over charging me.

I demand a refund from every a over billing made from the start of my contract I am sick and tired of your ***** and ****ming.

even when I called in to show its a **** nobody knew what the cost was its first I missed a payment, (which i did not ) I was sent to legal ( they didn't know either ) now Content event and I did not subscribe to this ****.

tickets and complaints are being closed without being seen through no follow up and feedback this is ridiculous. REQ:*** REQ:*** REQ:*** REQ:*** REQ:*** I have sent queries several times and this is pure theft from MTN.

Please assist me with refunds due from overbilling wasps this is theft and a **** I know it is because I never signed up for this I have explain several time on email. @Sabelo Ntuli a refund is due because I never subscribed to this **** and ***** your company is running if you did due diligence you would have read the attachments and know that a refund correction several refunds are due to me.

MTN THIS IS THEFT THAT IS *****!