LA
Leroy A
1 reviews | Active since Oct 2015
05 Oct 2015, 15:33
MTN Overcharging and not sending itemised billing
In the last 4 months my bill has suddenly shot up and I have been debited the following:<br> 30 Sep 2015 R4,061.70, 31 Aug R4,264.80, 31 Jul R1,875.11 and 30 Jun R1,802.46. Iv'e been trying to get an itemised bill for each month, and still haven't received a thing. These were for \package switched data calls "Firstly I did not request for my line to be open and I have requested for a limit of \""0\"" and no credit. But yet I am still billed these insanely high amounts. I use the wifi at work and at home and have limited my data usage so therefore this makes no sense to me. Please can someone escalate this and correct this mistake. """
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Replies (1)MTN South Africa's replyOfficial
07 Oct 2015, 20:52Hello loya101,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have noted that the usage limit service was only set on 2015-08-19 which means that any charges prior that date you are liable for, we have requested for the itemised billing to be sent to you. When using Wi-Fi please turn off the mobile data and also ensure that under cellular data Wi-Fi assist is off.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have noted that the usage limit service was only set on 2015-08-19 which means that any charges prior that date you are liable for, we have requested for the itemised billing to be sent to you. When using Wi-Fi please turn off the mobile data and also ensure that under cellular data Wi-Fi assist is off.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply07 Oct 2015, 20:52
Official
Hello loya101,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have noted that the usage limit service was only set on 2015-08-19 which means that any charges prior that date you are liable for, we have requested for the itemised billing to be sent to you. When using Wi-Fi please turn off the mobile data and also ensure that under cellular data Wi-Fi assist is off.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have noted that the usage limit service was only set on 2015-08-19 which means that any charges prior that date you are liable for, we have requested for the itemised billing to be sent to you. When using Wi-Fi please turn off the mobile data and also ensure that under cellular data Wi-Fi assist is off.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
