Mtn overcharging and not providing feedback

Item: MTN South Africa
Rating: 1
Author: Leande H

Good day please assist you guys have been overcharging me for the last 5 months I have reported this 3 time all ready and all I ever get is a reference number. Ref ********** 58377. I would really like some answer and a refund for all those months mtn has ignored me and kept over charging me.

Helpful (0)

Replies (3)

Leande H's updateReviewer Update

17 Nov 2018, 09:34

Spoke to them in Facebook they are still busy investigating will follow up next week.

Leande H's update17 Nov 2018, 09:34

Reviewer Update

Spoke to them in Facebook they are still busy investigating will follow up next week.

MTN South Africa's replyOfficial

19 Nov 2018, 10:37

Good Day

Thank you for your post.

Please accept our apologies for any inconvenience caused and we would like to sincerely apologise that you received such poor service.

Please note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team

MTN South Africa's reply19 Nov 2018, 10:37

Official

MTN South Africa's replyOfficial

22 Nov 2018, 09:44

Good Day Leande

As per our telephonic conversation, kindly note this matter has been resolved and a credit passed into your account.

We thank you for your patience in the time that we were trying to resolve the issue.

Warm RegardsBrendah LangaComplaints Management team

MTN South Africa's reply22 Nov 2018, 09:44

Official