BZ
Bhekamazwane Z
1 reviews | Active since May 2010
28 Apr 2015, 11:13
MTN - overcharging and failing to explain
My MTN bill has almost doubled in the past six months. I have called MTN to get an explanation because the charges do not make sense. I have spoken to almost all of the above and have been promised return calls explaining the charges, I am still waiting.<br> <br> I have been calling since late last year, still no call back explaining these ridiculous charges satisfactorily.<br> <br> I am very disappointed at this treatment.<br> <br> ref numbers - ***, ***
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
18 May 2015, 17:22Hello makhehla,
Thank you for posting. Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that this matter was resolved. The charges were validated.The process of validation involves the process of linking the sim number that was used for the Internet sessions as required by law. The URL report was also sent per REQ:***
Regards,
Nomonde.
REQ:***
Thank you for posting. Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that this matter was resolved. The charges were validated.The process of validation involves the process of linking the sim number that was used for the Internet sessions as required by law. The URL report was also sent per REQ:***
Regards,
Nomonde.
REQ:***
MTN South Africa's reply18 May 2015, 17:22
Official
Hello makhehla,
Thank you for posting. Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that this matter was resolved. The charges were validated.The process of validation involves the process of linking the sim number that was used for the Internet sessions as required by law. The URL report was also sent per REQ:***
Regards,
Nomonde.
REQ:***
Thank you for posting. Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that this matter was resolved. The charges were validated.The process of validation involves the process of linking the sim number that was used for the Internet sessions as required by law. The URL report was also sent per REQ:***
Regards,
Nomonde.
REQ:***
