CS
Carrie-Lee Short
1 reviews | Active since Jul 2016
19 Jul 2016, 08:50
MTN OVERCHARGING AGAIN
<p>MTN alleges that I purchased 4 gigs of data on seperate occasions. I requested proof of this and have sent numerous emails to them. All I get is that they are attending to the request and will come back to me. I would like this sorted out before they debit my account with R1300. I have been having the same problem with MTN from last year and they keep debiting me for data incorrectly charged to my account. I am sick of this. this is their response to my emails.</p> <p>We apologize for the delayed response.</p> <p>Thank you for emailing Consumer Corp and SME.</p> <p>Please be advised that a request has been escalated to our support department to assist and provide with the call recordings ,kindly find REQ: ********** as proof ,should you need feedback as to which store the recordings will be available at kindly send email to this email address then will advise accordingly.</p> <p>We look forward to being of service to you in the future.</p> <p> </p>
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MTN South Africa's replyOfficial
21 Jul 2016, 12:18Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our 808 /809 call centers do have procedures they need to follow when a client calls in for online assistance they will require 5 security questions before they will proceed the request.
As per the notes the agents followed the procedures with you as per the notes you have called in on different dates and requested for the 1GB Adhoc (once off) bundles to be loaded:
19-6-2016 you have called in @11:29 to load the 1GB once off data
28-6-2016 you have called in@18:30 to load the 1GB once off data
11-7-2016 you have called in @9:38 to load the 1GB once off data
18-7-2016 you have called in @18:48 to load the 1GB once off data
We have requested for the recordings to be pulled to confirm this, this may take a while.
In the future not be charge for this service added to the account it will be a better option to purchase the data via your bank or to purchase the data cash at any supermarkets to prevent this extra charges to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2016, 12:18
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our 808 /809 call centers do have procedures they need to follow when a client calls in for online assistance they will require 5 security questions before they will proceed the request.
As per the notes the agents followed the procedures with you as per the notes you have called in on different dates and requested for the 1GB Adhoc (once off) bundles to be loaded:
19-6-2016 you have called in @11:29 to load the 1GB once off data
28-6-2016 you have called in@18:30 to load the 1GB once off data
11-7-2016 you have called in @9:38 to load the 1GB once off data
18-7-2016 you have called in @18:48 to load the 1GB once off data
We have requested for the recordings to be pulled to confirm this, this may take a while.
In the future not be charge for this service added to the account it will be a better option to purchase the data via your bank or to purchase the data cash at any supermarkets to prevent this extra charges to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
CS
Carrie-Lee Short's updateReviewer Update
26 Jul 2016, 06:18Good Day
How can all this data be added to my June statement if the last 2 dates were on the 11-7-2016 and 18-07-2016.
Please can you give me a call to discuss this. Why is it not possible to contact MTN consultants.
CS
Carrie-Lee Short's update26 Jul 2016, 06:18
Reviewer Update
Good Day
How can all this data be added to my June statement if the last 2 dates were on the 11-7-2016 and 18-07-2016.
Please can you give me a call to discuss this. Why is it not possible to contact MTN consultants.