MTN overcharging

ive been struggling since the 1April 2022 to resolve a billing issue, i have been given numerous reference numbres from the customer care department which i have on email.

Customer Care Fri, 1 Apr, 13:40 ENQUIRY REFERENCE NUMBER *** Thank you for getting in touch with our Customer Care Team. The reference number above has been created to ensure ease when fol

Customer Care Fri, 1 Apr, 17:27 Good day Sir/Madam, Thank you for contacting Customer care Please accept our apologies for the delayed response and any inconvenience incurred. To process the r

Ashley Musliah Sat, 2 Apr, 09:00 Hi, · MTN Pin: 1158 (Not 100% certain) · ID Number:*** · Postal / Residential Address: 25 droeberg avenue, aerorand , middelburg · Work Telephone Num

Customer Care Tue, 5 Apr, 09:00 Good day Sir/Madam Hope this mail finds you well We sincerely apologize for the delayed response and inconveniencing you Please be advised that your ID number i

Ashley Musliah Tue, 5 Apr, 09:33 sorry about that ***

Customer Care AttachmentsWed, 6 Apr, 16:35 Please be advised that you are on MTN Mega Gigs XS which is a sim card deal only billed @ R112.17 before vat 15% We also picked up that you have a 1GB rec bundl

Ashley Musliah Wed, 6 Apr, 18:47 thanks for the feedback, pls cancel the 1GB recurring bundle

Customer Care Fri, 8 Apr, 13:38 Good day Sir/Madam, Thank you for your email. We apologize for the delayed response. Kindly note request has been escalated to the system support to assist in r

Ashley Musliah Tue, 3 May, 18:48 Hi, my account was billed again for R314, can u pls confirm that the extra data bundle has been removed from my account. I don’t want another surprise next mont

Customer Care Fri, 6 May, 16:15 Good day Sir/Madam, Thank you for emailing customer care. We sincerely apologize for the delayed response and for any inconvenience incurred. Please note the da

Ashley Musliah Wed, 1 Jun, 08:15 Hi I was billed again for R314, can i pls get assistance to resolve this. My mega gig XS should be R129. pls arrange that the billing is corrected and refund my

Ashley Musliah Mon, 13 Jun, 07:29 Hi Can i pls get feedback on the cost, mail sent more than 10 days ago.

Customer Care Mon, 13 Jun, 09:31 Good day Sir/Madam, Thank you for emailing Customer care. Please note we have escalated your request to the relevant department for further assistance and the r

Ashley Musliah Fri, 17 Jun, 09:22 Hi I still have not received any feedback, pls escalate this matter. (REQ***)

Ashley Musliah Mon, 20 Jun, 17:30 I received theses sms’s today, my bill should be R130 Yello Customer!! Your Order has been Submitted with Order Ref no: ***. Thank you for using MTN Y

Ashley Musliah Fri, 1 Jul, 08:30 (10 days ago) Hi, this problem has still not been resolved. I called custome care last week and was told it will be fixed by the 1st July which doesn’t seem to be the case

customercare Fri, 1 Jul, 08:31 (10 days ago) Y’ello and thank you for reaching out to us! This mail is to let you know that we have received your query and one of our Service Agents will be in touch. We ty

customercare Mon, 4 Jul, 11:52 (7 days ago) Good day Ashley, We sincerely apologize for the delayed response and for any inconvenience you may have experienced with our service. Please note that your quer

Ashley Musliah Mon, 4 Jul, 14:37 (7 days ago) Hi Zanele This makes no sense, each time the problem keeps being escalated with a new Ref #, what's the status on the previous req number. When I contacted the

customercare Thu, 7 Jul, 11:58 (4 days ago) Yello Ashley Musliah , We sincerely apologize for the delayed response and for any inconvenience incurred. Please note we can not remove the service on our side

Ashley Musliah <***> Thu, 7 Jul, 12:31 (4 days ago) to customercare

Hi thanks you, will my account be credited from when i raised the concern in April?

Kind Regards