ON
Odwa N
1 reviews | Active since Dec 2015
09 Dec 2015, 22:08
Mtn overcharging
MTN HAS GONE TO THE DOGS. NOW THEY ARE JUST CHARGING FOR THE MOST RIDICULOUS THINGS. I HAD DATA BUNDLES AND AIRTIME. AFTER SURFING THE NET FOR A FEW MINUTES MY AIRTIME WAS FINISHED. WHEN I CALLED THE CALL CENTRE THEY HAD NO EXPLANATION AS TO WHY MY AIRTIME WAS FINISHED WHEN I HAD A DATA BUNDLE. THE SERVICE AT MTN IS ABSOLUTELY RIDICULOUS I'M PORTING TO A NEW NETWORK ASAP<br>
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MTN South Africa's replyOfficial
12 Dec 2015, 13:09Hello OdwaNtsente,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the session you were charged from the airtime used about 12mb of data and you had about 6mb of data. The amount of a data bundle you had was not sufficient for that session to run, this is why the usage went through another wallet which was the airtime wallet.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the session you were charged from the airtime used about 12mb of data and you had about 6mb of data. The amount of a data bundle you had was not sufficient for that session to run, this is why the usage went through another wallet which was the airtime wallet.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2015, 13:09
Official
Hello OdwaNtsente,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the session you were charged from the airtime used about 12mb of data and you had about 6mb of data. The amount of a data bundle you had was not sufficient for that session to run, this is why the usage went through another wallet which was the airtime wallet.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the session you were charged from the airtime used about 12mb of data and you had about 6mb of data. The amount of a data bundle you had was not sufficient for that session to run, this is why the usage went through another wallet which was the airtime wallet.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,