jK
jaco K
1 reviews | Active since Feb 2015
12 Oct 2015, 22:16
MTN overcharging
After numerous e-mails, phone calls and visiting the branch itself I still have not heard a single word from MTN over the fact that they overcharge me for 4 months straight. Absolute pathetic service and not to mention you can't get hold of a single competent person to sort this out. Their e-mails are very unprofessional and staff are uneducated. I will not recommended this provider to anyone and I want to end all contracts with them and move myself. This is a long line of terrible service and I am fed up.
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MTN South Africa's replyOfficial
13 Oct 2015, 11:28Hello JacotKloppertjie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please be advised that we have re-validated the charges and all charges were found to be valid according to the usage. Please note that you are able to limit your usage by setting the Subscriber Usage limit either by contacting our Customer Care or by dialling *141*0# Ok, select on My Account, choose Manage usage then select on Manage Usage limit. You can set the limit as you wish and you are able to change it as many times as you wish.
Hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please be advised that we have re-validated the charges and all charges were found to be valid according to the usage. Please note that you are able to limit your usage by setting the Subscriber Usage limit either by contacting our Customer Care or by dialling *141*0# Ok, select on My Account, choose Manage usage then select on Manage Usage limit. You can set the limit as you wish and you are able to change it as many times as you wish.
Hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply13 Oct 2015, 11:28
Official
Hello JacotKloppertjie,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please be advised that we have re-validated the charges and all charges were found to be valid according to the usage. Please note that you are able to limit your usage by setting the Subscriber Usage limit either by contacting our Customer Care or by dialling *141*0# Ok, select on My Account, choose Manage usage then select on Manage Usage limit. You can set the limit as you wish and you are able to change it as many times as you wish.
Hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please be advised that we have re-validated the charges and all charges were found to be valid according to the usage. Please note that you are able to limit your usage by setting the Subscriber Usage limit either by contacting our Customer Care or by dialling *141*0# Ok, select on My Account, choose Manage usage then select on Manage Usage limit. You can set the limit as you wish and you are able to change it as many times as you wish.
Hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Best regards,