TVS
Tanya Von Solms-Jordaan
1 reviews | Active since May 2014
13 May 2019, 13:22
MTN overcharging
I was made aware that my contract expired on 1 February 2019 and that I need to upgrade. I visited a MTN branch and was notified by the consultant that I'm still being charged for a device that was already paid for. Why is that MTN? How many others are being overcharged?
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MTN South Africa's replyOfficial
14 May 2019, 13:51Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the billing management team to investigate and provide feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the billing management team to investigate and provide feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply14 May 2019, 13:51
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the billing management team to investigate and provide feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the billing management team to investigate and provide feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,