TC
Thomas C
1 reviews | Active since Aug 2012
20 Aug 2015, 16:10
MTN Overcharging
I have been trying to get this resolved for some time with no success. MTN is charging me for a handset \promo Service Fee"for the past six months"
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 14:54Hello Thomas MC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The promo service fee has been removed from your account the credit for the charges will follow shortly into your mtn account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The promo service fee has been removed from your account the credit for the charges will follow shortly into your mtn account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 14:54
Official
Hello Thomas MC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The promo service fee has been removed from your account the credit for the charges will follow shortly into your mtn account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The promo service fee has been removed from your account the credit for the charges will follow shortly into your mtn account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,