1 reviews | Active since Nov 2016
MTN overcharges on device-less contract
I signed up for a lower value contract in February but i'm still billed a made up amount that is twice the total that is reflected in my signed contract. Plus there is a R200 service fee that MTN keeps adding to my bill. Unacceptable! At first MTN said it was for the device but i signed a contract without a device because my existing cellphone is still fine. after 20 emails to them this issue is still not resolved
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that a credit for the promo fee and 1GB service was approved to the account on the 23-4-2018, the credit was for R870.94.
We have sent the request to the billing department to allocate the credit to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that a credit for the promo fee and 1GB service was approved to the account on the 23-4-2018, the credit was for R870.94.
We have sent the request to the billing department to allocate the credit to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,