1 reviews | Active since Mar 2018
MTN - OVERCHARGED ME
I obtained 2 new data contracts in October and November 2017. The contracts were R549/month. MTN billed me +/-R2249/Mth per contract. After numberous visits and communication with MTN, started billing me the correct amount in January.
There is almost R11000 credit on my account due to their incorrect billing. MTN has not refunded me the difference nor did they deduct the amount due from the credit but they still deducted the funds from my account.
Please help
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for discount not received has not as yet been placed on the account.
We have sent the request to the billing department to place the credit.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for discount not received has not as yet been placed on the account.
We have sent the request to the billing department to place the credit.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,