SB
Suzanne B
1 reviews | Active since Jan 2015
28 Jan 2015, 09:50
MTN OVERCHARGED and cut off by MTN
MTN Query ref ***I renewed my contract with MTN through Nashua mobile to a MyChoice Minute 1000 package on the 8th of September. I have e mailed proof of contract and spoken to call centre who have not contacted me but MTN have now suspended my account. Here are the rates that were sent to me as well: The package rate is R1289 per month. MTN has been charging me 2338.47 for the past three months which means that MTN now owes me R3166.41.<br> <br> MTN MyChoice 1000 Samsung Galaxy S5 @ R1289 x 24 Mths R239.00 R 1,000.00 R 90.00 R 99.00 R 15.00 R 85.00 N/A R 1289.00 N/A I am appalled at the service I have received
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MTN South Africa's replyOfficial
10 Feb 2015, 15:24Hello SuzanneBoswell,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are on an MTN Anytime 1500 package, please send a copy of the contract you signed so that the package can be rectified according to what was signed. You can fax the documents to *** and quote the reference number below.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are on an MTN Anytime 1500 package, please send a copy of the contract you signed so that the package can be rectified according to what was signed. You can fax the documents to *** and quote the reference number below.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply10 Feb 2015, 15:24
Official
Hello SuzanneBoswell,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are on an MTN Anytime 1500 package, please send a copy of the contract you signed so that the package can be rectified according to what was signed. You can fax the documents to *** and quote the reference number below.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are on an MTN Anytime 1500 package, please send a copy of the contract you signed so that the package can be rectified according to what was signed. You can fax the documents to *** and quote the reference number below.
Thank you
Wenzile Masina
REQ:***