MTN Overcharged Account

I have contacted MTN on 3rd June with regards to my upgrade contract that was not in line with the agreed upon terms. I did a telephonic upgrade to which the sales consultant specified my contract amount would be R 1364.00 pm. The first two months for March and April went off by debit order for the correct amount. Thereafter the May payment deducted was R 2167.00 and now for June R 2227.00. It is getting more and more each month. To date, a copy of my contract hasn’t been sent to me. On the 3rd of June I contacted *** and spoke to consultant Norma. I suggested the recording that gets done when telephonic agreements are made, be reviewed because I am being overcharged by way more than the agreed upon terms. I was told that she would phone me back. Needless to say, this never happened. Then I phoned again on 1st July and spoke to Sara. She told me that she can see Norma requested the recording from the IT department but that surely can’t take a month? Sara also told me that she would ask Norma to phone me back. Still no phone call. In the meantime, I just have to be content with MTN’s horrible customer service and overcharged accounts.

To date, I have sent various emails to customer service department to which I get random mails saying that my complaint has been send to the sales department. Still no feedback and still no response or even one phone call.