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shaun J
1 reviews | Active since Aug 2013
17 Feb 2016, 13:40
MTN Overcharge - CREDIT STILL NOT RECEIVED
PLEASE CAN I HAVE MY MONEY. NO CREDIT RECEIVED AS YET.<br> <br> \Hello shaun bryan,<br> <br> Thank you for your post<br> <br> We apologies for the delayed response and for any inconvenience caused.<br> <br> We have logged a request to credit the invoices that the discounts were not app**** on, reference number: ***.<br> <br> Kind Regards<br> Siphumezo\"<br> <br> "
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MTN South Africa's replyOfficial
22 Feb 2016, 10:44Hello shaun bryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R115.00 Please be advised that this amount will go off towards your Invoice for the month of 13-02-2016.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R115.00 Please be advised that this amount will go off towards your Invoice for the month of 13-02-2016.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply22 Feb 2016, 10:44
Official
Hello shaun bryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R115.00 Please be advised that this amount will go off towards your Invoice for the month of 13-02-2016.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R115.00 Please be advised that this amount will go off towards your Invoice for the month of 13-02-2016.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***