RA
Ridwaan A
1 reviews | Active since May 2018
01 Jun 2018, 08:30
MTN overcharge
This is the first contract I decided to take out with MTN and on my first debit order I get overcharged. My debit order was supposed to be R149-00 and I get charged R899-00.
Starting to regret my decision of changing to MTN already!
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Replies (2)
MTN South Africa's replyOfficial
01 Jun 2018, 09:32Good day Ridwaan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we find 3 lines on your acc. None of the lines show the said charges. Please contact our call centre @ 135 for further assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply01 Jun 2018, 09:32
Official
Good day Ridwaan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we find 3 lines on your acc. None of the lines show the said charges. Please contact our call centre @ 135 for further assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
RA
Ridwaan A's updateReviewer Update
01 Jun 2018, 10:50This is a blatant lie from the complaints management team. Please do not be fooled by these "smart" responses from MTN.
RA
Ridwaan A's update01 Jun 2018, 10:50
Reviewer Update
This is a blatant lie from the complaints management team. Please do not be fooled by these "smart" responses from MTN.