1 reviews | Active since Jul 2015
MTN overcharge
I moved my account over to MTN direct after Nashua Mobile closed. I was placed on a contract which included Data as well as airtime and a sms bundle. The monthly cost should be around R1600! MTN are charging me for all of the add ons yet they have not once allocated them so i am now actually being charged pre paid rates! My account jumped to R4800 per month! YOU cannot get through on their help lines as nobody answers, and the consultant who loaded my contract does not respond t e-mails. I am at a loss for words!<br> This is blatant ***** on my account by MTN!! Nobody will assist.<br> My daughter is having the exact same problem and the same goes for my Ipad cell through MTN. This is DISGUSTING and i am going to take legal action.<br> I have been trying to fix this for 3 months!!! MTN owe about R12 000!
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that our Corporate Department responded to your e-mail requests. A billing request has been logged for the charges to be investigated.
Good day ,
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
I have escalated your query for the credits to be passed. Please retain reference number: REQ:***. For further assistance please contact 809/***.
We look forward to being of service to you in the future.
Kind Regards,
Consumer Corp and SME
MTN SA
once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that our Corporate Department responded to your e-mail requests. A billing request has been logged for the charges to be investigated.
Good day ,
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
I have escalated your query for the credits to be passed. Please retain reference number: REQ:***. For further assistance please contact 809/***.
We look forward to being of service to you in the future.
Kind Regards,
Consumer Corp and SME
MTN SA
once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
