MTN overchaged me and doesnt want to credit me back! Bad service.

<p> I have had contracts with MTN for years however for a 1st time complainant I feel my query wasn’t handled properly even the investigations that were done by different consultants showed the inconsistency and lack of knowledge of their own systems.</p> <p> </p> <p>I currently have two contracts with MTN and my complain is referring to the contract for number 083 ********** . On a monthly basis I receive 500 MB data, 100 minutes and 200 sms’s.</p> <p> </p> <p>· In July and August I erroneously purchased recurring data bundles through *141*2# which gave me data bundles of 1.44 Gb for July and 1.77 Gb in August. </p> <p>· After seeing that they were overcharging me on my debit order I phoned on the 22nd of August to find out what was the problem and I was advised that I selected recurring data bundles.</p> <p>· I then immediately cancelled through *141*5#. The consultant promised me that I will not be billed again in September for this.</p> <p>· Unfortunate for me I have been overcharged again in September regardless of the fact that I cancelled and I didn’t receive any additional data.</p> <p>· I’ve called 808 on the 24th, 26th, 28th and today 31st and still nothing has been done. I have requested that they credit back the difference that I was debited in September and today to make things worse a rude manager Sandile whom I asked after not getting any joy from the consultant tells me that “you won’t be paid back no matter what you do”.</p> <p>· I have mentioned time and again that I will cancel the debit order if I’m not credited back and lay a complain because I am not getting any joy from them.</p> <p> </p> <p>I am being penalised for something that I didn’t get whilst I previously accepted my wrong. There is no sign of Treating Customers Fairly from MTN</p>