MTN overbilling on contract. 147 DAYS NO RESOLVE

MTN de*****ed me of R5640.83 and it has been 147 days since I have been querying this matter. Every time I request for a refund they tell me that they are waiting for a response from the billing department. MTN has even listed me with the credit bureau even though they are the ones that OWE ME!!!

I have been calling MTN week in and week out with no resolve for 5 MONTHS!!!

The below is the sales team (from consultant to Ops) that sold me the upgrade: Alice Ramjapedi Thato Lekhutle Carol Seleme Ramothopo Maake

Timeline of some calls and "escalations": 27/03/2024: 1-41493****37 created, completed 25/04/2024

05/04/2024: REQ000004***288-Nomzamo Zwane

05/04/2024: Mpho Phatswane "escalated"

24/04/2024: Tshidi Komape

25/04/2025: 1-4261***1213-Sibongile Gloria Mahlambi

26/04/2024: 1-4266***0131-Thulisile

26/04/2024: Diana Malinga "escalated"

09/05/2024:1-4318***5148: "Your order has been submitted"

09/05/2024: Mokwana - line dead

09/05/2024: Nontobeko Diana Malinga

09/05/2024: Nosipho Lorraine Gogoba "escalated"

13/05/2024: Nomzamo Zwane (escalated to Thato) 1-4335***4014

13/05/2024: Ephraim ("escalated")

14/05/2024: Pembelani Primrose Makhera - WO000006***2533 (will call on 15/05/2024 but did not call)

16/05/2024: Fozia Raschid 1-4348***6847 ("Escalated")

16/05/2024: Sthembiso (System offline, will call me back with feedback once system comes back online), did not call back.

17/05/2024: Masilo Phineas Mamphiswana

20/05/2024: Lesego 1-4364***7111

20/05/2024: Aseza (Retentions)

20/05/2024: Malakhiwe (Retentions)

20/05/2024: Masilo Phineas Mamphiswana1-4364***2085

23/05/2024: 1-4377***5352 (Billing department to pass credit. Possibly Masilo logged this) closed on 31/05/2024).

27/05/2024: 1-4396***1850 (interaction reference)

31/05/2024: Nosipho Lorraine Gogoba 1-4413***4910 (interaction reference), no resoliution

31/05/2024: Aisha* from billing-still no resolution

31/05/2024: Nontobeko Diana Malinga 1-4416***0734

31/05/2024: Sibongile Mahlambi (returned my call regarding retrieving contract, sent an e-mail to team leaders involved)

03/05/2024: Nomzamo Zwane (Called Salome who advised the issue is with Carol Seleme (General Manager) that is supposed to approve this.)

03/06/2024: Masilo Phineas Mamphiswana sent an e-mail update to say that he is awaiting response for credit approval

07/06/2024: 1-4445***8005 Xolisile sent an e-mail to Alice Ramjapedi

07/06/2024: Nomzamo Zwane called Carol Seleme for update

08/06/2024: 1-4450***5180 @00:14 (SMS) - Services suspended

08/06/2024: 1-4451***1574 @20:50 (SMS)

11/06/2024: Sholi billing and accounts (24 - 48 hours TAT ***-****-4fe0-a3b967839c959419)

11/06/2024: Muzikayise - Retentions (does not know a Masilo)