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Rui R

1 reviews | Active since Jan 2018

25 Jul 2019, 21:05

MTN overbilling and tapping into my accounts MF

I had 2 accounts with MTN in 2015 and I picked up that there were ***** being committed as my account was debited with massive amounts. I have tried to contact MTN to complain and get clarification and unsuccessfully no satisfaction from MTN as they did not care of situation. I had to put stop orders on the debit orders and even change banks. I have asked MTN to provide me the triangulation for the 2 numbers in which I had and I forwarded them proof that I was being overbilled in one and the other could not provide proof but 2 gigs data were used over and above during the day and additional 2 gigs were used over and above after midnight. we did not used the ****le after midnight and only spent say 2 hours max on property 24 and gumtree. We used the ****le for those 2 max hours of that month. MTN consultant stated that over 2 gigs were used for those 2 hours …? cant argue with them and they just demand payment. I have been handed over to their attorneys that just demand the outstanding amount due. disregard to my emails stating that I contest the matter and I also get to find out that they have no records of my file, for they don't keep it. I have asked for triangulation for the ****le and ignored. I believe that MTN employees tapped into my accounts. *****, *****, *****. I do not have the means to fight them as they are money strong, as I wished to sue them for *****. I seek help please. thanks you.

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Replies (3)
RR
Rui R's update26 Jul 2019, 09:12
Reviewer Update
Good Jessica,
I beg to differ on your apologies as it has taken since 2015 until now for someone to pay attention to this matter? lucky for me I have kept a history of emails, otherwise you guys would made sure that I would have gotten milked again.

RR
Rui R's update12 Nov 2019, 10:07
Reviewer Update
Good day Jessica, I continue getting threats from your in house attorneys Norlan, I can only wonder why MTN need in house attorneys ….? I continue getting nasty SMS's, similar to; you have been handed over to Norlam attorneys, settle you account, you have not paid your account, and phone calls from Norlam attorneys. All that the attorneys are concerned is that I make payment, never mind me being innocent until proven guilty? As previously discussed, I have kept enough evidence and I can proof that ***** was committed against me. last conversation with your accounts department, I was told that you do not keep records that long and I wonder, where is your evidence, or has it been destroyed due to ***** that you are aware of? I demand that my name is removed from being blacklisted as you very well that there has been ***** committed against me from MTN department. Looking forward to hear from you...
RR
Rui R's update19 May 2020, 12:28
Reviewer Update
Today 19-05-2020, initial problems occurred in 2015, first compliant to Hello Peter on 25-07-2019. problem is still unresolved and I am still being victimized by Norlam Attorneys a division of MTN, by means of emails and SMS's. I wished they can stop and concentrate within their department to find the **********, and put an end to the public target. MTN you are disgusting they way you conduct business, ***** is committed to your clients and yet you support it. You are disgusting and conduct poor business, where is your sense of dignity, there is No humanity within you. Stop *****ing from the hard working individual …. refund me back all the additional amounts that you stole from me. Be human, there is nothing wrong in being wrong, we all make mistakes, but MTN ???