1 reviews | Active since Jul 2015
MTN Overbilled with data charge
I have received 2 bills R 2 170.94 For May and then again R910.88 for June.<br> When I Phoned for explanation they said that MTN was on Strike and could not help me. I explained to the person who helped me that I buy Data every month ( pay from my debit card) so that it can not go over my contract limit, I have done this every month since have the contract and never has been a problem. Next month same situation, so they set my Limit to R0 in June and still MTN over charged me already for July with over R300, even if my Limit is R0. The lady that helped refunded me the R300 as she personally put the Limit to R0. But I still cannot get an answer for why the other months I was Charged so high. I have Sms's that proof I bought data with my card, but MTN took my data and also charged me double for the data- said I Used in June month 6GB data on a phone.
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, your Usage Limit was not set until 2015-06-09, therefore you were billed for usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, your Usage Limit was not set until 2015-06-09, therefore you were billed for usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,