1 reviews | Active since Sept 2015
MTN overall service and *****. Airime disappearing
My name is Zama<br> MTN has let me down in numerous ways in just one incident. <br> I have a contract number which is a work number. I had about R200 airtime two to three days ago, of which it just disappeared. The last thing I downloaded did not have any additions which would deduct any of the airtime PLUS I buy additional data monthly which is still available on my fone.<br> Upon disappearance, I called 173 of which when trying to type in my contact number as requested I get an automated responce stating that my number is NOT an MTN number. <br> I dialed *141*5# to check subscriptions and none are on my number. I called 808 which I googled and was told yet again *automated reaponce* that my number is not an MTN number. I now go on the MTN check subscriber option, which is on the mtn website and Lo and behold, my number reflects under MTN subscription. I dial all these numbers AGAIN and input my number only to get the same automated respnce.<br> <br> There are no consultants I can speak to because im barred at the automated responce. <br> Iv sent an email to the complaints address but no responce. <br> <br> So basically I cant do anything because im not getting aid anywhere.<br> Worse part, I cant even change subs
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response
Kindly be advised that as per our billing system the airtime was depleted on the 22 and 23 september by the internet multiple applications running on your handset.
To close the Multiple app running please follow the steps below.
Settings, Data usage, Close each app which is not a default.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response
Kindly be advised that as per our billing system the airtime was depleted on the 22 and 23 september by the internet multiple applications running on your handset.
To close the Multiple app running please follow the steps below.
Settings, Data usage, Close each app which is not a default.
Regards
Nompumelelo
REQ:***
