MTN Overall pathetic service

Dear Godfrey Motsa, CEO, ********** 810 I am writing to complain about an issue with Customer Service, Billing, staff incompetence, executive incompetence and overall MTN care ethic. MTN has to be the worse service provider in South Africa and not to mention the highway ******* with data and airtime. I have been struggling for several months with the same issue when it comes to top up data and airtime and every time it’s a system error or just plain old incompetence. I have several call recording that can illustrate my frustration and the lack of care by your staff from the customer service desk. I have been from pillar to post and yet the issue is still not resolved. I sent several e-mail and have been promised call-back that will probably last me a lifetime, but yet no one bothers to actually make the call. You and your staff are the panicle of pathetic service and probably belong on the same boat as KFC and Enterprise. I can only hope that South Africa’s next service provider doesn’t follow in your foot steps I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: I have at least several different issues with MTN as a service provider. Hardly know where to start. However, it has recently come to my attention that MTN is still billing me even though my contract has expired and NO one called or even e-mailed me regarding the expiry or termination of my contract. I had to spend 4 days calling around to find out that it actually expired and that’s why I couldn’t load a data bundle like I normally did when my data depleted. I was given several different stories regarding the issue, but then I demanded to speak to manager, which hardly bothered to even call back, when two different agents assured me that he will call back within 30min. The manager on duty at the time, is named Veshane and I have several recordings that can back this up. MTN Service Provider doesn’t care at all about the customers and MTN in general doesn’t care about the contracted customers as long as they receive their money. Once the contract expires, you are treated like trash and still billed for an expired service and I am sure I am not the only one. This happened on June 6th, 2018 This matter and any other similar cases needs to be thoroughly investigated, MTN is not innocent and has been in caught red handed with its hand already in the ********** cookie jar. As mentioned, I am sure I am not the only one and smart ********** companies probably do this time and time again and it is being over looked due to overlooking a couple of Rands when debits go off, but if you do this to several thousands of people, you end up lining your pockets with a few millions and I feel this needs to be brought into the light Please reply back via this email address, as I would like to keep all my communications in one place. Yours sincerely, Cassmin Naidoo