MTN - Over invoicing and providing poor service.

<p>For several months MTN has been over invoicing the account holder of an MTN Cell account. This has been brought to the attention of the credit department for MTN on numerous occasions. Off which only a few times has the credit controller had the courtesy to respond to the account holder stating that payments have been allocated and are correct and update. However, MTN fails to update the records and proceeds to disconnect the account holders line, on the basis that accounts are overdue. This has been the process month in and month out for nearly a year sometimes 3 or 4 times in the month.</p> <p>To resolve this issue the call center is contacted. ( very frustrating process) After submitting the the breakdown of the invoices and amounts paid over the period in question. The line is reconnected only to be disconnected again some days latter with the same reasons.</p> <p>When a breakdown of the accounts and the overdue amount is requested there is no response, When asked telephonically, the overdue amount can not be substantiated and verified or even explained.</p> <p> </p> <p>No matter how many time the call center is contacted or letters and documents get submitted there is no action taken by MTN to resolve this other than finding more ways to frustrate the process further.</p> <p>This situation has become untenable and the account holder refuses to participate any further until the issue is resolved.</p> <p>If MTN insist that the account holder has this overdue amount then it must be explained and be verified and proved against usage that this is the case in order to resolve this matter. </p> <p>Further, MTN please be advised that the account holder will no longer be making payments on this account as MTN has disconnected the service for a account that is up to date. Payments will only resume when this issue is resolved.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>