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Rosslyn A

1 reviews | Active since Jul 2014

12 Apr 2020, 17:02

MTN Over debiting

I upgraded in March. First payment with new phone was suppose to be R509 but instead MTN debited R1501. After no response from any of the social media platforms they encourage you to use, I eventually got through to the call center on Saturday 4 April. The lady I spoke to said it was a mistake as they debited 3 times the amount and that she would escalate it for credit. Eventually after no response, I phoned again. This guy says it is migration fees charged for upgrading. He said I must go into MTN where I upgraded. Firstly, MTN is closed. Secondly, no mention of migration fees whatsoever when upgrading. Thirdly, no one can give me a clear answer on why I paid R1000 more this month. And lastly, R1000 for upgrading a contract???

R1000 for an upgrade is a TOTAL *******. MTN cannot provide any answer. I want this to be sorted ASAP as I have been with MTN for years but if this is how it will be I will take my contract elsewhere.

Marius Alberts

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Rosslyn A's update14 Apr 2020, 18:36
Reviewer Update
My wife upgraded before the 1st and had no migration fee. Also, you absolutely CANNOT add a fee to someone's account without their knowledge. And most certainly NOT a R1000 fee. We will see if this matter will be resolved because I have gone from 1 person to the next regarding this matter and no one can give me a propee answer except "we will look into this"