MTN OVER CHARGING ON SET CONTRACTS
<p>I took out 3 contracts. When I placed the order I indicated the handset and the MTN package. One contract was for R549 per month with allocation for airtime & data. The invoices are between R5000 and R6000 every month, brought it to their attention and now months down the line they are saying I am liable.</p> <p>While this investigation is going on I went the extra mile to set limits on the lines which they had said could not be done and suddenly 3GB of data lasts 5 days</p> <p>I dont understand how you take a package out at a set fee based on affordability etc and you get billed 10 x the amount and are not given a valid explanation.</p>
Good day BEVERLEY,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which invoice date you are querying as i do not see any invoices amounting to the said amount. Also, your usage limit has been loaded and is active. Kindly provide me with the 3 cell numbers so that i may investigate further.
Kind regards
Ishie.
Best regards,
Good day BEVERLEY,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which invoice date you are querying as i do not see any invoices amounting to the said amount. Also, your usage limit has been loaded and is active. Kindly provide me with the 3 cell numbers so that i may investigate further.
Kind regards
Ishie.
Best regards,