Mtn over charging / no new upgrade offer
Hi have waited two months for mtn to match a Telkom deal on the iPhone XR 64 gig to date they have not addressed
Further to this my contact is now over 2 years
The device had effectively been paid off yet I was debited full amount for the month of January
How can mtn charge full debit when fact the device has been paid up due to the contact having exceeded its 2 year term I want my device money reimbursed mtn or I will be taking mtn to the consumer ombudsman to lay a case
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jan 2019, 16:32Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, you have already received a call from Retentions explaining on our current deals. Please respond on the email I sent through to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, you have already received a call from Retentions explaining on our current deals. Please respond on the email I sent through to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply07 Jan 2019, 16:32
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, you have already received a call from Retentions explaining on our current deals. Please respond on the email I sent through to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, you have already received a call from Retentions explaining on our current deals. Please respond on the email I sent through to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team