1 reviews | Active since Aug 2010
MTN over charging again, this after upgrading!
I did an upgrade in April 2015 on cell number and the April 2015 bill was fine. Then come May 2015 and I have been billed for Wholesale bundle charges for over R300!!<br> <br> What I do is I buy airtime and load this on my cell, thereafter I dial *141*2# and buy a data bundle with the airtime I loaded and I use my data as such, now a call centre lady that is very rude to start off with, tells me that it is correct?? I say that is bull! How can I be charged for data calls again when I bought a data bundle, this is double charging me for the same thing!!<br> <br> Everywhere I turn people are rude and do not want to listen nor use common sense? It is double charging!! I paid for the data up front and should not be billed for it again!<br> <br> I need this investigated, fixed and credited MTN!! May 2015 bill and June 2015 bill and every bill thereafter that you double charge me!
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the data purchases are coming off your usage limit which is why you are being charged for the purchases.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the data purchases are coming off your usage limit which is why you are being charged for the purchases.
Thank you
Wenzile Masina
REQ:***
