1 reviews | Active since Apr 2019
MTN - Over-Charging
Having signed up for an MTN data plan in February, contract value R739, I called customer service twice in March to raise my concerns that no payment had so far been requested and the online bill did not match the contract. On both occasions I was reassured that the payment would be requested as per the contract and not to worry. On the 2nd April MTN took R3061 from my bank account for my R739 contract. Since then there have been multiple emails and phone calls with no satisfactory outcome. MTN are now saying my MTN account will be credited in May, no money will be refunded. Aside from this obviously being unacceptable, there is still no credit appearing on my MTN account which leads me to suspect that come May the direct debit will be requested by MTN as normal. I cannot believe that having signed a monthly contract for R739 it can be legal for MTN to charge over R3000 and then refuse to refund the over-payment. Can anyone please advise what rights we have as consumers in this situation?
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will query the refund and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will query the refund and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Kindly note that I tried contacting you , please be advised that a request has been logged for a refund.
I will follow up with Banking on Tuesday the 23.04.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Kindly note that I tried contacting you , please be advised that a request has been logged for a refund.
I will follow up with Banking on Tuesday the 23.04.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Kindly note that banking has processed a refund of R1973.25 to your bank account.
Please contact 135 for any further queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Kindly note that banking has processed a refund of R1973.25 to your bank account.
Please contact 135 for any further queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,