MTN over charging
Was contacted by Yanga at MTN direct in August, was sold a package costing R149 pm....they are now going to bill me R281.24 at end of month...been trying to sort this out since middle of Sept! This is nothing but *****!
Dear Bernice,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Bernice,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,