ZM
Zozo M
1 reviews | Active since Jul 2017
07 Jul 2017, 08:08
MTN over charging
<p>I was on a not more R150 contract with MTN. Sometime last year I was over charged as it amounted to about R300. MTN apologised for the mistake and all went on as normal. I was then over charged to about R3000 or more. When I enquiries about it I was told by agents that they will investigate and get back to me which they never did. One of the agents advised that I subscribed to what I cannot remember exactly what it was. When I asked for that evidence of my subscribtion they could not provide.</p> <p> </p> <p>I cannot be on a R150 contract then subscribe to something that would amount to R3000 or more</p>
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MTN South Africa's replyOfficial
10 Jul 2017, 20:34Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the request no:REQ:*** was logged for data charges dispute the below is the response from our billing Department that was sent to your email:
Sent: Wednesday, 01 February 2017 01:50 PM
To: '***' <***>
Subject: Network Report - *** 2016-12-20 and 2017-01-20
Good day Mr Obed Mafate,
In response to request REQ: ***
Please find attached copy of the Call Data Records for data usage.
Kindly be advised that your invoice dated (20 December 2016 and 20 January 2017), has been investigated. Please note that you receive 100MB on monthly allocation and you used 2129.32MB for December and 2439.46MB for January.
Please note that the Self Service Purchase limit is there to indicate the maximum you may spend on purchasing bundles online and is not a usage limit.
Your charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply10 Jul 2017, 20:34
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the request no:REQ:*** was logged for data charges dispute the below is the response from our billing Department that was sent to your email:
Sent: Wednesday, 01 February 2017 01:50 PM
To: '***' <***>
Subject: Network Report - *** 2016-12-20 and 2017-01-20
Good day Mr Obed Mafate,
In response to request REQ: ***
Please find attached copy of the Call Data Records for data usage.
Kindly be advised that your invoice dated (20 December 2016 and 20 January 2017), has been investigated. Please note that you receive 100MB on monthly allocation and you used 2129.32MB for December and 2439.46MB for January.
Please note that the Self Service Purchase limit is there to indicate the maximum you may spend on purchasing bundles online and is not a usage limit.
Your charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,