1 reviews | Active since Jun 2016
Mtn over charge me for my contract
<p>I upgraded this is my 3rd contract I have with mtn and never had a problem now with my upgrade. My contract is R199 top up but im being over charged every month and every month I call in too customer services. And every time a agent tells me they will log it and investigate and gives me a ref and tell me to call back when I do. the agent tell me it was never logged everything time the same thing im not getting any answers from mtn so I advise people not to take contracts by mtn they are *****s</p>
Good Day Janice Williams
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the Billing team for urgent attention. They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ: **********
Good Day Janice Williams
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the Billing team for urgent attention. They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ: **********