MTN Over billing me every month
<p>For more than a year every month i get a sms telling me i have an outstanding amount and everytime like a idiot i pay it. When i asked them to sent me proof as to why i owe them the amounts they cant give me any. last month i upgraded my contact and asked a consultant if there is an outstanding amount they told me R150 which i knew what its for them a month later i get a sms saying i owe R550 and the next day my line get suspended. im really fed up now. MTN im not paying!!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Kindly be advised that your account is on cash method and you have 21 days from the invoice date to pay the account.
The system reflect that you do make short payment to the account. The account balance on the 20-4-2016 reflected R1325.13 and you have only made a payment for R800.00 this brings the account to the short payment of R525.13 the invoice for May has been allocated to the account and the balance now is R1269.64.
Short payment for R525.13 + invoice May R744.51.
We do not pick up any balance for R150.00
The open items report has been sent to you.
Please make the payment for R525.13 to bring the account to the current balance of R744.51 this balance need to be paid by the 7/8 of June.
If you have made payments that is not reflecting on the account please fax the proof of payment to us. Fax ***.
We have opened the line for you, please reboot the device. Please make the payment to clear the account for arrears amount.
Kind Regards,
Alice van der Merwe
REQ:***
Customer care ***9
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Kindly be advised that your account is on cash method and you have 21 days from the invoice date to pay the account.
The system reflect that you do make short payment to the account. The account balance on the 20-4-2016 reflected R1325.13 and you have only made a payment for R800.00 this brings the account to the short payment of R525.13 the invoice for May has been allocated to the account and the balance now is R1269.64.
Short payment for R525.13 + invoice May R744.51.
We do not pick up any balance for R150.00
The open items report has been sent to you.
Please make the payment for R525.13 to bring the account to the current balance of R744.51 this balance need to be paid by the 7/8 of June.
If you have made payments that is not reflecting on the account please fax the proof of payment to us. Fax ***.
We have opened the line for you, please reboot the device. Please make the payment to clear the account for arrears amount.
Kind Regards,
Alice van der Merwe
REQ:***
Customer care ***9