1 reviews | Active since Apr 2015
MTN OVER BILLING ME
I have two contracts with MTN. I upgraded my contract end of March 2015 and was charged a clawback fee erronously. This was corrected by MTN and when I went to go make my payment in May I overpaid (paying in advance) April and May. <br> When I made this payment on 05 May 2015, I was assured that I have paid in advance, it would not be neccesary for me to make a payment in end May I would make the next payment end of June. <br> <br> It is now time for my end June payment and MTN has clearly over billed me. They are telling me my payment is 670.00 when infact my payment should not be more than 400.00. <br> <br> The payment on the one contract is 250 and the other is 150. At most I should be paying 400. I would like to know why this is happening again?! I would like this resolved soon!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is up to date and don't have any arrears. The amount paid was paid in advance which is the reason there was no debit in your account at the end of May.
The invoice date is the 20th of every month and the amount is debited in your account after a month. e.g. Invoice dated 2015-05-20 for R380.44 was debited on the 2015-06-30. The amount outstanding is the invoice for 2015-06-20 which will be debited in your account on the 2015-07-30. This amount is for both numbers and it is still under R400.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is up to date and don't have any arrears. The amount paid was paid in advance which is the reason there was no debit in your account at the end of May.
The invoice date is the 20th of every month and the amount is debited in your account after a month. e.g. Invoice dated 2015-05-20 for R380.44 was debited on the 2015-06-30. The amount outstanding is the invoice for 2015-06-20 which will be debited in your account on the 2015-07-30. This amount is for both numbers and it is still under R400.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,