MTN - Outstanding Amount on Account??

<p>To whom it may concern,</p> <p> </p> <p>I cancelled my MTN cellphone account last year around September/October, after contacting the cancellaton dept to cancell I then had MTN try and take the monthly fees off of my bank account, called them for the 2nd time to cancell the same account and was informed by the consulatant that there was no record of cancellation the first time, so I did it once again for the 2nd time.</p> <p> </p> <p>Now I receive a SMS telling me that I owe money on my MTN account and that its been handed over to debt collectors to collect the outstanding amount. I was then asked by the Debt Consultant if I received a letter from MTN stating that the account was cancelled, I have neer heard of this ever. I cant recall what happened a year ago and dont keep emails for that long. I am insisting that MTN go back onto there voice call recordings that they mention as soon as you start the conversation regarding anything and find the 2 calls that I made about the account.</p> <p> </p> <p>I am so furious and very dissapointed in MTN to know that I did this twice and with NO avail was my account cancelled, I am sorry to say that I wont pay the outstanding amount as I did cancell this twice and did my part as a client BUT MTN didnt cancell this on there side and I hold MTN fully responsible. The account regaridng the above is on cell number *** </p> <p> </p> <p>Can someone responsible enough from MTN call me regarding the above matter.</p> <p> </p> <p>Thank You,</p> <p> </p> <p>Natacha Nel </p>