1 reviews | Active since Nov 2013
MTN outstanding account
Iecently contacted transunion my profile shows that MTN handed my account to the lawyers .According to my records I've settled the account on 25/11/2015.please rectify the error this is causing a negative cedit score on my profile.for the past 2 years I can't believe hasn't been sorted, this is truly unprofessional a telecommunication company to handle this kind of their accounts in this manner .
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Mike Ramaboka
Complaints Management Team
Best regards,