1 reviews | Active since Jul 2011
MTN outright ignores me for over a month.
Over the last month, I have logged hello peter complaints, Facebook complaints, email complaints, telephone complaints, and I even tried to go to your stores. All I was trying to do is upgrade my contract and enable roaming. I have been sitting in Dubai now for over a month with no roaming causing endless problems for me from a business point of view. Despite several attempts to get assistance and to escalate my concerns I have been blatantly ignored. I am not sure what else to do. I have spent several hours attempting to get assistance over the last month. I even tried going to your store where I was yelled at by the shop assistant as I apparently needed some sort of access tag to get into the store. I tried phoning, when and if I do get through to someone I am just met with oh sorries and empty promises of being called back. Facebook complaints get met with a copy paste message promising to escalate it to the online team. <br> I actually can't deal with this anymore. I understand you are having issues with strikes etc, but to ignore me completely and not provide me the support on my contract leaves me feeling like you are in breach of this agreem. Please connect me with a human.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, you are in contact with one of our trained consultants and she will assist you until the matter is resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, you are in contact with one of our trained consultants and she will assist you until the matter is resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
