WL
Wayne L

1 reviews | Active since Nov 2015

30 Nov 2015, 21:04

MTN OUTRAGEOUS DATA BILL

I HATE HELLO PETER, but I have no choice but to complain on here to warn other members of Public.<br> <br> I have a R 99 data contract and have NEVER exceeded my 2 GB of data, always monitoring available data through the MTN app and always carrying unused data forward. In October I got slapped with a bill of R 2348.45. I live in a area with mediocre reception and useless download speeds and would have to be online 24/7 to have downloaded the amount of data that I was being billed for. On 23 October I sent a complaint to [Email Removed] After several ups and downs, NOTHING happened and today they docked my account with R 2348.45. I called FNB to stop or reverse the debit, only to be told that, as it is a credit card and they have authority to debit, there is nothing I can do. Well ***** YOU MTN, I'll show you!

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Dec 2015, 13:40
Official
Hello ****edoff2,

We sincerely apologize for any inconvenience caused as a result of this.

As per our telephone conversation earlier on, I will be closing this request.


We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Nompumelelo
REQ:***

Best regards,