1 reviews | Active since Oct 2011
MTN outgoing mail server down for more than a day!
MTN outgoing mail server down since yesterday afternoon the 3rd of February 2016. Everything works as I receive mail and I can browse the internet. Definitely a SMTP server related issue as nothing has changed on my PC. This morning my mails will still not go through. I have orders and proof of payments to go out that I have always preferred to use in this way.<br> <br> Contacted MTN via support number 1555. The person assisting me tells me that they are aware of the problem now and it could take up to a day to resolve??? I'm already offline and can't send mails for more than a day!! How do I operate if my business relies on emails?? Poor pathetic service!!! How can a large company like MTN not have a backup SMTP server to operate from??
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the matter has been escalated to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the matter has been escalated to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
