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Sibusiso T

1 reviews | Active since Mar 2018

10 Apr 2018, 12:32

MTN OUTGOING CALLS

Hi,

My outgoing calls have been cut off since Friday last week. I paid on Friday evening, yet ONLY yesterday I recieved a sms stating my line was in the process of being reactivated.

Then following that, I recieved an email from Credit Management at 16:25PM stating that my line has been activated and all I need to do is reboot my device.

Its now a new day (10/04/2018) and I've rebooted my phone more than 5 times with no change.

I paid more than I should've and all I've recieved is a phone that cant allow me to make calls.

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Apr 2018, 19:17
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have evaluated your account and picked up that it was reactivated on the 09/04/2018.Please try using your handset it should work accordingly.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

ST
Sibusiso T's update12 Apr 2018, 20:19
Reviewer Update
Hi, Again I've rebooted my device. I've been told to do that for 3 days but there's still no change. I don't understand what I need to do. I've contacted the Call Centre numerious times. I've also emailed copy of reciept on 2 occasions. And I've complained on this platform on more than 2 occasions. I've received the same message saying that I should reboot my phone. I've rebooted my phone more than 10 times over this long period and STILL NO CHANGE!!!