MTN - out to **** you!!!

My husband recently signed up for an MTN data contract through telesales, which was presented as a straightforward 'plug and play' process. However, five days later, after two visits to the MTN store and numerous calls to the call center, we still do not have data at home. Despite speaking with several representatives, including Yonelo, Robin, Agnes, Ntalo Manganyi, and others whose calls were dropped while assisting us, none of them were able to resolve the issue. We have been given various excuses, including that the device was not properly RICA'd, the sale was not finalized, and the SIM card was not activated correctly. What is going on, MTN? Why can't you seem to fulfill a simple request?"